Returns & Exchanges
We endeavour to make returning or exchanging an order as easy as possible for our clients. We offer free returns on all La Perla purchases. The standard delivery fee will be refunded on return of the whole order. Items can be returned or exchanged within 28 days of delivery for all full price items and within 14 days of delivery for outlet or sale items, provided that return conditions specified below are met. We advise that you check your order upon receipt. If there is an issue, please contact our customer support. We can not accept returns 28 days after you have received the items.
Returns exchange conditions
La Perla accepts returns of unused items by mail within 28 days from the date of shipment.
Items must be in original selling condition with all tags attached.
- The following items will NOT be accepted:
- Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.
- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact. (Please note that only the swimsuits have the protective adhesive strip.)
- Hosiery items if their package has been opened.
- Any personalized or monogrammed items.
Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.
How to exchange an item
Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.
How to return an item
If you wish to return an item, please check the Returns Exchange Conditions in the first place. Then:
1. Log into your account. Click on your order and select the items you wish to return.
No La Perla account? Please contact customer services.
Non EU Countries (Switzerland, UAE, Korea, Norway) Please follow instructions on the screen after submitting your return request online. You will need a proforma document and return label to return your order.
2. Wait until you receive confirmation email.
After the return request has been approved by customer services, you will receive an email with return instructions and a Credit Note document to disregard customs payments. You will also need to indicate the original Delivery Note / Bolla document indicated on the envelope with your order.
3. Fold and pack your goods.
Carefully fold the product with all tags and labels attached, and pack them in the original packaging and box. Do not forget to enclose the “Delivery” and “Credit Note” documents.
4. Arrange return shipping.
For the easiest return shipping, we advise you to use EMS / SDA (Post Office) for tracking your package on the go.
Returns are at the expense of the customer.
Return the product to the following address: La Perla Manufacturing SRL Via Enrico Mattei 10 40138 Bologna Italy
If the requested return does not comply with our terms and conditions, an email will be sent with partial authorization or refusal notification.
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.
Please note, refunds will be credited only to the original payment method that was used.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.